Moduline Customer Care Centres: We care! 

Moduline Customer Care Centres: a real driver for satisfying our customers
Dedicated and available, the Moduline Customer Care Centre (CCC) is at the heart of customer satisfaction. Providing a single point of contact for all customer sales and order-processing enquiries, the Customer Care Centre develops close relationships with customers. Not only in supporting reactive role, but also proactively – giving you information before you even ask – on delayed delivery, for instance.

Why call?
Your dedicated Customer Care team members are available to respond to customer questions related to:
- Quotations for supply (direct or via an electrical wholesaler)
- Logistics - Where are my goods?  How long will I wait till my order is supplied?
- Technical – Can you give me advice on what floor box I require?
- Product Range - Will soft wiring benefit my installation, what is the cost comparisons on a soft wiring solution?
- Design - I have a specific application can you design a pedestal product that will suit?

Customers reach out to us on various subjects and the analysis of these queries allows us to detect and avoid recurrent questions as well as to identify areas for improvement.

How are your Customer Care Centres organised?
The Customer Care team with 15 dedicated people spread across Australia to deliver a world class level of support about all Moduline product offers. One number connects all 1300 1965 65

Constant Performance Improvement
Moduline Customer Care Centres handled over 145000 customer contacts in 2007. Our challenge is to satisfy each of them …

The whole Customer Care team is committed to continuously measure its performance through specific metrics, included in our company score card :
- a customer answer rate within one day above 97%
- a lost call rate less than 2%.

Having successfully met the 2007 targets for those metrics nationally, and because customer satisfaction is a never-ending challenge, we now focus on resolution in the first customer call!

Requests for Products and Services information?
Contact your Customer Care on moduline@moduline.com.au or 1300 1965 65